F.A.Q
Have questions?
The answer may be here!!
Still, don't hesitate to reach out with questions/comments/concerns. :)
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Return Policy
All sales are final. However, if there is ANY issue with your item or order - please reach out immediately to:
Julia@PopTwilight.com
Shipping Timeframe
Most items are ready to ship but there are several items that are made to order.
Most items will ship within 3-5 days.
Shipping will then take 2-5 business days.
If you need something within a certain timeframe, please reach out to Julia@poptwilight.com
Materials Used
Earrings are made with stainless steel hardware. They are hypoallergenic and Nickle free.
Plastic hooks, huggie hoops, and clip ons are available by request.
Water Exposure / Cleaning
Acrylic designs are made with acrylic plastic and hand painted with acrylic paint.
They are water resistant but please, do not submerge, soak, or shower with them on. It may cause the paint to soften and crack or peel.
If you need to clean the item, you can use a microfiber cloth or a damp rag. Wipe gently to avoid scratches. Dish soap is ok.
Never use: Windex, 409, acetone, alcohol based products, hand sanitizer, solvents, or abrasive cleaners.
What if I see something at a show and its not listed on the website?
There are a lot of products that I only carry at in person events. These are usually my one of a kind items. If you saw something that you love but its not here - reach out via email! (If you have a picture, please send it!)
I am more than willing to send pictures of what I have on hand.
Do you do customs?
Yes! I can do customs! Email is the best way to reach out to me. :)
Do you do wholesale?
Yes, I can arrange wholesale! Send me an email with the designs that you are looking for and we can strike a deal.